1. Introduction
Welcome to ZioFast ("we," "our," or "us"). ZioFast is a premier ride-hailing application providing safe, reliable, and affordable transportation services across India. We are committed to protecting your privacy and handling your personal information with the highest level of responsibility.
This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application, website, or services (collectively, the "Services"). By using ZioFast, you consent to the practices described in this policy.
2. Information We Collect
We collect the following types of information to provide you with the best ride-hailing experience:
- Personal Information: Full name, mobile number, email address, payment details (card info securely tokenized), profile photo, and government ID verification.
- Location Data: Real-time GPS location, pick-up/drop-off addresses, ride routes for matching riders with drivers and ETA calculations.
- Device Information: Device ID, IP address, OS version, app version, battery level, and network information.
- Trip Data: Ride history, fare details, payment transactions, driver ratings, rider feedback, and support tickets.
- Other Data: Emergency contacts, ride preferences, referral codes, and voluntarily provided feedback/survey responses.
3. How We Use Your Information
We use your information solely to enhance your ZioFast experience:
- Match riders with nearby drivers and optimize routes using advanced algorithms.
- Process payments securely through PCI-compliant gateways.
- Send ride confirmations, driver details, ETA updates, and promotional offers (opt-out available).
- Verify user identity and ensure platform safety through KYC processes.
- Analyze ride patterns to improve service quality, pricing, and availability.
- Resolve support queries and handle disputes efficiently.
4. Sharing Your Information
Your data privacy is our priority. We only share information when necessary:
- Driver Partners: Pick-up location, destination, and contact details during active rides only.
- Payment Processors: Encrypted payment information for transaction processing.
- Service Providers: Analytics partners, cloud storage, and mapping services under strict NDAs.
- Legal Authorities: When required by law, court orders, or government regulations.
- Business Transfers: In case of merger, acquisition, or sale of assets (with notice).
We NEVER sell your personal information to third parties for marketing or advertising purposes.
5. Data Security
We implement enterprise-grade security measures including:
- 256-bit SSL/TLS encryption for all data transmission.
- Regular security audits and penetration testing.
- Multi-factor authentication for sensitive operations.
- Tokenization of payment information (we never store full card details).
- Real-time fraud detection using AI/ML algorithms.
While we strive for maximum security, no internet transmission is 100% secure.
6. Your Rights
As a ZioFast user, you have full control over your data:
- Access: View your complete ride history and personal data anytime.
- Rectification: Update incorrect personal information instantly.
- Deletion: Request permanent data deletion (subject to legal retention requirements).
- Portability: Download your data in structured format.
- Opt-out: Stop marketing communications with one tap.
Contact support@ziofast.com to exercise these rights. We respond within 72 hours.
7. Cookies & Tracking
We use essential cookies for app functionality and optional analytics cookies. Manage preferences in:
- App Settings → Privacy → Data Sharing
- Device Settings → Apps → ZioFast → Permissions
8. Children's Privacy
ZioFast services are available only to users 18+ years. We do not knowingly collect data from minors. Parents/guardians can contact us to delete any underage accounts.
9. Changes to This Policy
We may update this Privacy Policy to reflect service improvements or legal requirements. Significant changes will be notified via:
- In-app notifications
- Email alerts (for registered users)
- Updated date at top of this page
Continued use after changes constitutes acceptance.